IPMS will deliver a manager who will:
- Go beyond people supervision to ensure all the services under ’their watch’ run on time, to cost and quality.
- Forecast, plan, schedule and control service demands; determine skill levels and deliver 100% performance from the team.
- Be capable of building a very versatile, interdependent team of Managers of Self.
Range of Role
80 – 90% of all employees work for a Manager of Others (MO) and therefore these managers have the most direct impact of all on things like morale, motivation, attitude, job satisfaction, quality and employee retention.
Managers of Others go beyond people supervision to ensure their services run on time, to cost.
They oversee the actual work at every stage of the process and are responsible for the workforce that actually touches the product or delivers the service. They are accountable for getting the right workers, to do the right work, in the right way, at the right time, for the right cost with the right quality.
They must know how to: forecast, plan, schedule and control resources against service demands; determine skills and skill levels and lift every team member up to 100% of role performance. Managers of Others are the last line of leadership defence.*
Eligibility for this programme
Current Manager of Others who is in role as a first line manager with some supervisory experience and seeking to formally develop their tools, methods and practices as a first line manager. Typically how to control the performance of a service as well as a team of people.
A first line manager who has been in post for a while and is not yet fully performing to 100% of role and requires behavioural and technical management development to bridge the gap to 100% performance.
A high performing supervisor who is clearly ready for further development as a first line manager and to take on broader / more complex aspects of a MO role. Would need a business coach as well.
- I am currently a Manager of Others, or
- I am a supervisor and aspire to become a Manager of Others with full first line responsibilities beyond just people supervision.
*ref: Ram Charan, Stephen Drotter,