My constant mission for over 25 years has been to break the industrial education system of pumping facts into your head and testing what has been pumped in, and instead design education solutions to give you the tools and methods you need to become utterly brilliant in what you CHOOSE to do or be. Imagine…
DetailsWho is the customer you are satisfying? Let’s begin with the biggest contradiction: Businesses purport to put customer value first when in fact they always put shareholder value first, but if you are in it primarily to satisfy your shareholder, then your success will last as long as: Your shareholder remains satisfied with the value…
DetailsFrom Core to Character… …leading through living our Values A friend called me today and asked me if I would consider referring him to some of my friends, clients and connections. He is an old friend and business colleague, a sound and competent business person and has a good set of values which I respect…
DetailsThe Elasticity of Service: a hidden tipping point in Know your Product I recently complained, failed to get anywhere and left my favourite airline (not BA) over two routine issues. They ‘knowingly’ booking me through their hub when they knew I couldn’t make their own 2nd leg, waited 7 hours and then missed a further…
DetailsA Geodesic Dome…what is that? Geodesic: [definition] Denoting the shortest possible line between two points on a sphere. A geodesic sphere is a convex polyhedron made from triangles. A geodesic dome is a building based on the geometry of a geodesic sphere. It is a hemispherical thin-shell structure and its triangular elements are rigid and distribute the stress throughout…
DetailsI was asked over breakfast, by a group of enthusiastic interns, to share my thoughts and (that big word) wisdom on the 1st steps they should take to make a successful transition from 100% study into choosing work. They are all bright, keen but brutally honest about the ‘investment’ they have made in themselves. In…
DetailsLeaders need all 3 brains: Heart, Gut and Head to use a Moral Compass Language is such a beautiful gift, especially when left unspoken or unwritten. A traveller can cross continents with a smattering of many languages or none. When one is not blind-sighted by a common spoken tongue or written word, one uses all…
DetailsWhat is a great performance management system, what does it comprise, how do you approach developing one? Is it about? The organisational or service level performance standards? The conformance and norm(ance) of people to these standards? 100% = the goals of the organisation? Or is it about? Tapping into an individual’s boundless capacity? Harnessing this…
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